Wiki Technology as a “Free” Collaborative Tool Within an Organizational Setting

Abstract

Abstract. This article provides a brief tutorial of Wiki technology as a collaborative tool. A case example from a university adminstration context suggests that—like many other end-user technologies—training and support needs should be carefully considered before the potential value of using this “free” technology to support knowledge management efforts can be satisfactorily realized.

Notes

¹This is a reprint of an article. The final and afinitive form was published in Information Systems Management, 2006 © Taylor & Francis. Information Sysrems Management is available online at: http://www.informaworld.com

The technology may not seem very intuitive to everyone, because most users are used to “read-only” We-based systems.