Introduction to this special issue: guiding the conversation: new theory and design perspectives for conversational user interfaces

ABSTRACT

The increased popularity of CUIs has motivated HCI work around specific approaches to research, design, and implementation, while also reflecting on these topics. However, current research is highly fragmented and lacks critical mass around topics such as theory, methods and design. Building this critical mass is a fundamentally multidisciplinary endeavour. CUIs involve language based interaction, either through speech or text, with another agent(s) or device(s). This type of interaction not only needs to engage with traditional HCI approaches, but also to embrace methods from communicative and social sciences. This is crucial for making progress towards human-centred conversational interfaces. Along with the recent ACM SIGCHI Conversational User Interfaces conference (ACM CUI), this special issue showcases research to further solidify the foundations of the field in these areas. Below we outline some key challenges faced by the field, describe the papers in this special issue, and then outline areas for future research.

KEYWORDS:

• Conversational user interfaces
• communication
• multimodal UI
• linguistic UI
• HCI design theory
• intelligent UI

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Benjamin R. Cowan

Benjamin R. Cowan ([email protected], https://people.ucd.ie/benjamin.cowan) is a human-computer interaction researcher with an interest in psycholinguistics and conversational user interfaces; he is an Associate Professor at the School of Information and Communication Studies at University College Dublin.

Leigh Clark

Leigh Clark ([email protected], https://lmhclark.com) is a human-computer interaction researcher with an interest in conversational user interfaces, linguistics, and inclusivity; he is a Senior UX Researcher at Bold Insight UK.

Heloisa Candello

Heloisa Candello ([email protected], http://ibm.biz/heloisacandello) is a human-computer interaction researcher with an interest in inclusive technologies, conversational user interfaces, and artificial intelligence systems; she is a Research Scientist in the Responsible and Inclusive Technologies group of the IBM Research Laboratory in Brazil.

Janice Tsai

Janice Tsai ([email protected]) is a privacy researcher with an interest in making privacy information usable, emerging technologies, and enabling innovation via privacy and ethics; she is a Staff Privacy Engineer at Google in the United States.