Motivated and able: when is facebook used to seek friendship and social support?

Abstract

When employing adaptive behaviors to a changing environment, ability and motivation work hand in hand. Our goal was to investigate how ability and motivation interact when utilizing Facebook for social support and friendship. We predicted that well-being and perceived social support would be negatively related to motivation to use Facebook for social support and friendship. We also predicted that computer-mediated communication (CMC) competence would positively related to these motives. A survey of 282 college students tested our mediational model. Results indicated that perceived social support mediated the relationship between well-being and motivations to use Facebook for social support, but only when CMC competence was high, meaning students experienced this relationship only when both motivated and able to use Facebook for the purpose of seeking social support. The results suggest that interventions to increase CMC competence through Facebook use can help students garner greater social support and improve overall well-being.

Keywords:

• Social support
• Facebook
• social network sites
• well-being
• CMC competence

Conflict of interest disclosure

The authors have no conflicts of interest to report. The authors confirm that the research presented in this article met the ethical guidelines, including adherence to the legal requirements, of the United States of America and received approval from the institutional review board of Kent State University.

Funding

No funding was used to support this research and/or the preparation of the manuscript.