Assessing the Effectiveness of Collaborative Interorganizational Networks Through Client Communication

Abstract

A hallmark of today’s civil society sector is the prevalence of collaborative interorganizational networks. The purpose of this study is to investigate how collaborative interorganizational network structures affect interactions within client networks, and how this in turn impacts assessments of collaborative interorganizational network effectiveness. In particular, we focus on recommendations as key indicators of collaborative interorganizational network effectiveness in relation to client networks. We identify client networks of phantom populations as an important but unexamined aspect of collaborative interorganizational network effectiveness that warrants further research. We present an empirical investigation of a collaborative interorganizational network of social service agencies working to address the problem of homelessness in Boulder County, Colorado (USA). Findings indicate that organizations with a greater number of connections with other organizations generate more recommendations within client networks. Our study demonstrates a relationship between the degree of connections within a collaborative interorganizational network structure and the recommendations generated with a phantom population.

Keywords:

• Clients
• Collaboration
• Communication
• Networks