Home e‐mail: Relational maintenance and gratification opportunities

Abstract

This study explored the household use of electronic mail. In a telephone probability sample of 881 adults, 112 adults reported they used electronic mail. This sample provided four superordinate reasons for home e‐mail use: interpersonal relationships; personal gain; business; and gratification opportunities. Overwhelmingly, home e‐mail was reported to be used for interpersonal relationship reasons regardless of user demographics. The findings suggest that e‐mail is used for the maintenance of interpersonal relationships and that gratification opportunities play an important role in home e‐mail use.