Enhancing Web‐based Courses through a Mutual Aid Framework

Abstract

Students taking a class together belong to a group where members typically develop a sense of connection to each other by engaging in mutual support and assistance through shared experiences and knowledge. Some have argued that the lack of face‐to‐face interaction precludes such processes and prevents the effective teaching of social work in an online environment. When online students were asked what they liked most and least about their classes, one‐third of the responses referred to ideas that reflected interactions among students and with faculty. These comments were evaluated in the context of Shulman's (1999) processes of mutual aid. This exploratory study suggests that despite a lack of face‐to‐face contact, mutual aid is relevant to online students and could be used to strategically enhance the delivery of course content in an online environment and facilitate a sense of connection among students.

Keywords:

• Mutual aid
• online education
• student satisfaction