User Satisfaction with Group Decision Making Process and Outcome

Abstract

Today's organizations are becoming more and more complex, and the complexity of organization's resource management makes it difficult for individual organizations to deal effectively with decision making. The pressures of complex environment and organization lead to business teams become distributed along with the dimension of space, time and computing. There is a need to develop a collaborative approach that can facilitate strategic decision-making and improve the effectiveness and efficiency of resource management. Much needed as well is integrating into this collaborative decision-making process a computer-based group decision support system (GDSS) to support and facilitate strategic decision making. This study attempts to provide the better understanding of how technology helps to enrich organizations' decision-making and identifies, which factors influence on group decision making performance.

• Group decision support systems
• Electronic meeting systems
• Collaboration technology
• Virtual team
• Distributed team