Discussion on “Doctors are not pilots and patients are not airplanes: Quality improvement in medicine”

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Victoria S. Jordan

Dr. Victoria S. Jordan specializes in systems management, applied statistics and quality improvement. As the Vice President of Quality at Emory Healthcare (January 2017-present), she develops, plans, coordinates, and implements quality improvement efforts across Emory Healthcare. This includes strategic oversight of quality initiatives across Emory’s nine hospitals and many primary care and specialty clinics including patient safety and infection prevention, process improvement, regulatory compliance, quality education, and clinical quality analytics. Dr. Jordan also serves as the Director of Performance Improvement and Analytics for the Kennedy Initiative for Transforming Care expanding EHC performance improvement, quality education, and analytics capabilities using Lean and other approaches to achieve high reliability. Dr. Jordan received her Ph.D. (2006) from Auburn University in Industrial and Systems Engineering with an emphasis in applied statistics and received the Auburn University Distinguished Alumna of the Year Award for Industrial and Systems Engineering in 2017. She holds an M.B.A. from the Ohio State University, an M.S. (1987) in Industrial and Systems Engineering from Auburn University, and a B.S. from the University of Kentucky in Statistics. Dr. Jordan is a senior member of the American Society for Quality, a member of the American Statistical Association and a Fellow of the Institute of Industrial and Systems Engineers. She is a Six Sigma Master Black Belt, Certified in Medical Quality, and has over 30 years of experience providing management and statistical consulting in manufacturing, service, and heath care organizations.