Performance measurement frameworks in public and non-profit sectors

Abstract

In the last decade much attention has been devoted to developing performance measurement systems (PMS), which could encompass both financial and non-financial measures. Many frameworks have been conceived in order to allow companies to better evaluate their own performance by means of collected data, but few attempts have been made to provide public and non-profit organizations with PMS devoted explicitly for their needs. The aims of this paper are to review the frameworks currently developed and implemented in public and non-profit organizations and to identify the requirements of a framework, which can be applied in this context.

Keywords:

• Performance measurement frameworks
• Public sector
• Non-profit sector

Acknowledgments

Mike Kennerley is a Research Fellow in the Centre for Business Performance at Cranfield School of Management. He has been working in the field of performance measurement and management for 10 years, undertaking academically rigorous and practically relevant research. Prior to joining Cranfield, Mike held positions at the University of Cambridge and UMIST. Mike's research interests focus on business performance measurement, including the design, implementation and use performance measurement systems. Mike has managed a number of large government-funded research projects and has experience undertaking research and consulting with large multinational organizations. He has authored refereed journal papers, conference papers and practitioner articles. Mike also co-authored the book The Performance Prism: The Scorecard for Measuring and Managing Business Success, published by Financial Times Prentice Hall in May 2002.

Pietro Micheli is a PhD student at Cranfield School of Management and his area of interest is performance measurement in the public sector. Pietro has a Master's in Management and Production Engineering and did his studies at the Politecnico di Milano, Italy, and the TU Delft, The Netherlands. He is also a chartered engineer in Italy. Before coming to Cranfield as a PhD student he developed his Master's thesis about performance measurement systems in the non-profit sector in collaboration with his home university and the Centre for Business Performance at Cranfield's School of Management.