Understanding determinants of enterprise system adoption success: lessons learned from full-scope projects in manufacturing companies

Abstract

The main goal of this study is to understand the determinants of enterprise system (ES) adoption success in the case of projects implementing the full scope of a system, i.e. those where ES covers the most important business processes of the company. Determinants are understood as issues which have an influence on ES adoption success. This article draws from the experience of 35 ES adopters implementing multiple system modules mostly in manufacturing companies. Using a success factors model covering a wide range of potential success determinants, this study extracts the most significant factors influencing full-scope implementation projects. Employing factor analysis and multiple regression techniques, the results of this article suggest that the main determinants of full-scope ES adoption success are connected with the project team's involvement and empowerment, as well as with system reliability and cooperation with the system supplier. The article concludes with implications and directions for future research.

Keywords:

• enterprise system
• adoption
• success determinants
• full-scope implementation
• success factors