A conceptual model for measuring supply chain's performance

Abstract

In this article, a conceptual model for measuring supply chain (SC) performance is proposed which can be used for most organisations with the same class at various industries. The model has been developed according to performance metrics interdependencies and some existing shortcomings in the available literature of performance models. Furthermore, it has tried to see the key features of a performance evaluation model. The methodology which is used for solving and integrating the model is a combination of the analytical hierarchy process (AHP) and Decision Making Trial and Evaluation Laboratory (DEMATEL) methods. The DEMATEL and AHP are used for understanding the relationship between comparison metrics and integration to provide a value for performance, respectively.

Keywords:

• supply chain
• performance measurement
• metrics interdependencies
• analytical hierarchy process
• DEMATEL

Acknowledgements

The author gratefully acknowledges the constructive and helpful comments of anonymous referees on the earlier version of the manuscript.