Stakeholder satisfaction in complex relationships during the disaster response: a structured review and a case study perspective

Abstract

The disaster response currently involves an increasing number of different stakeholders, and understating their wants and needs is essential to managing them. Thus, the research goal of this paper is to identify and analyze the satisfactions of the main stakeholders involved in complex relationships during the disaster response process. First, this research applies a structured review that considers 72 papers gathered from the Scopus database and details the following: 28 wants and needs from the stakeholders and the identification of similarities related to (i) the complex and extensive flow of resources; (ii) the complementary coordination required to provide resources; (iii) the desire to be considered in the response plan; and (iv) the interdependency of the flow of resources and ideas, influences and interests. Then, these findings are discussed considering a real disaster response to landslides that occurred in 2011 and a corresponding simulation that was developed in 2017 in Brazil. The analysis addresses the Military’s perspective and validates the findings while also adding new insights to the topic and two new wants and needs from the stakeholders. Finally, the paper discusses the implications of the findings for academics and practitioners overseeing collaborations in stakeholder management and presents a research agenda.

Keywords:

• Disaster management
• humanitarian operations
• stakeholder theory
• stakeholder management

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

The authors acknowledge the support of Conselho Nacional de Desenvolvimento Científico e Tecnológico [grant numbers 141130/2014-8, 311757/2018-9, 477087/2013-2, 306919/2018-4, 308084/2019-5]; Fundação Carlos Chagas Filho de Amparo à Pesquisa do Estado do Rio de Janeiro [grant numbers 203178/2016, 211029/2019, 211611/2019]. Moreover, this study was financed in part by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - Brasil (CAPES) - Finance Code 001 [grant numbers 88887.091739/2014-01, 88881.198822/2018-01, 88887.387760/2019-00].

Notes on contributors

Tharcisio Cotta Fontainha

Tharcisio Cotta Fontainha is a professor in the Production Engineering Program, Federal University of Rio de Janeiro, Brazil. He is also project coordinator at the HANDs Lab and associate researcher of the Master of Advanced Studies in Humanitarian Logistics and Management (MASHLM), University of Lugano, Switzerland. His research interests include stakeholder management, process management, humanitarian logistics and disaster operations management. He has developed projects for Brazilian and international agencies that resulted in papers published in several conferences and journals as Natural Hazards, Disaster Prevention and Management, and International Journal of Disaster Risk Reduction.

Adriana Leiras

Adriana Leiras is a Professor in the Industrial Engineering Department at the Pontifical Catholic University of Rio de Janeiro – PUC-Rio, Brazil, as well as founder and coordinator of the HANDs Lab - Humanitarian Assistance and Needs for Disasters (http://www.hands.ind.puc-rio.br.). She is also the POMS Regional Vice President Americas and the leader of the regional research initiative in Humanitarian logistics and Relief Operations of the MIT SCALE Latin America Network. She teaches and researches on operations management and supply chain risk management. She has published papers various in conference proceedings and journals, focussing on humanitarian logistics and disaster operations management.

Renata Albergaria de Mello Bandeira

Renata Albergaria de Mello Bandeira is a professor of the Graduate Program of Transportation Engineering in the Military Institute of Engineering and associate researcher of the Freight Transportation Laboratory/Program of Transportation Engineering of Federal University of Rio de Janeiro. Her research interests embrace supply chain management, project management, humanitarian logistics and city logistics. She has published papers in several journals as Journal of Cleaner Production, Transportation Research Part D-Transport And Environment, Sustainability, Natural Hazards, and International Journal of Disaster Risk Reduction.

Luiz Felipe Scavarda

Luiz Felipe Scavarda is an associate professor of the Industrial Engineering Department of Pontifícia Universidade Católica do Rio de Janeiro. He has been a visiting professor in different institutes from Germany and Austria. His research interests include supply chain management, performance measurement systems and research methods in operations management. He is a researcher with grant by the Brazilian National Research and Development Centre and a fellow from the German Alexander- von-Humboldt foundation. He has published several papers in journals as International Journal of Operations & Production Management, International Journal of Production Economics, International Journal of Production Research, Industrial Management & Data Systems and Production Planning & Control.