All good things require effort: the U-shaped relationship between information technology resources and firm performance

ABSTRACT

This study attempts to understand the processes that occur until the adoption of information technology resources yields the expected results. In particular, a value chain perspective is integrated with this relationship to investigate how the characteristics of each business activity result in distinct outcomes, thereby providing specific evidence for the management of information technology resources. The study also examines the moderating role of organisational restructuring in the relationship between information technology resources and firm performance. This study takes a third way to look at this relationship, assuming that both impacts can be observed, depending on the usage level. By doing so, this study may provide some clues for the mechanisms behind assimilating technology into organisations.

KEYWORDS:

• SMEs
• information technology resources
• organisational restructuring
• ICT
• U-shaped relationship

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by Ministry of Education, Republic of Korea: [grant no NRF-2021S1A5A8065886].

Notes on contributors

Hyeri Choi

Dr. Hyeri Choi is the Senior Researcher of Software Policy Research Institute of Rep. of Korea. Dr. Choi obtained Ph.D. degree in Department of Business and Technology Management of Korea Advanced Institute of Science and Technology (KAIST), Republic of Korea and obtained a master degree at the same department. Her research interests include e-Government, ICT4D, and Science and Technology policy. Her research articles have been published in Telecommunications Policy, Telematics and Informatics, Information Development, and etc. E-mail: [email protected].

Min Jae Park

Prof. Min Jae Park is the Associate Professor of Dept. of e-business, Ajou University. He was Academic Director of Aalto Univ. Executive MBA in Seoul and an Assistant Professor in the Seoul School of Integrated Science and Technologies (aSSIST), Rep. of Korea and obtained a Ph.D. Degree in the School of Business and Technology Management at the Korea Advanced Institute of Science and Technology (KAIST). His research interests include R&D management, innovation by technology like IoT, and data mining. His research articles have been published in Technological Forecasting and Social Changes, Public Management Review, International Journal of Information Management, Telecommunications Policy, Government Information Quarterly, Evaluation and Program Planning and etc. E-mail: [email protected].