HIV health-care providers' burnout: can organizational culture make a difference?

Abstract

One of the major challenges facing those working with people living with HIV (PLWH) is the increased potential for burnout, which results in increased turnover and reduces quality of care provided for PLWH. The goal of this study was to examine the relationship among HIV health-care providers' burnout (emotional exhaustion and depersonalization) and organizational culture including teamwork, involvement in decision-making, and critical appraisal. Health-care providers for PLWH (N = 47) in federally funded clinics in a southwestern state completed a cross-sectional survey questionnaire about their perceptions of organizational culture and burnout. The results of multiple regression analysis indicated that positive organizational culture (i.e., teamwork) was negatively related to emotional burnout (p < .005, R² = .18). Further negative organizational culture (i.e., critical appraisal) was positively related to depersonalization (p < .005, R² = .18). These findings suggest that effective organizational communication interventions might protect HIV health-care providers from burnout.

Keywords:

• burnout
• HIV/AIDS
• HIV services
• organizational communication
• organizational culture