The consumerism of ‘voice’ in Norwegian health policy and its dynamics in the transformation of health services

Abstract

The policy of voice consumerism in Norwegian health policy has enabled patients to be involved in discussions about professional practice. Principles of openness have been successfully introduced in services bound by professional autonomy and discretion. This article demonstrates the influence that Norwegian patients and their representatives have been able to have on service provision in brain injury rehabilitation and mental healthcare.

Acknowledgements

The case studies were financed by the Norwegian Research Council and the Ministry of Health and Social Affairs, now the Ministry of Health and Care. I want to thank the funders as well as the participants in the service improvement processes.