Performance measurement in academic departments: the strategy map approach

Abstract

This article describes the implementation of the balanced scorecard (BSC) strategy map in a university department. The department is a good example of a complex public sector service organization—therefore the article has relevance beyond universities. The strategy map was found to be an extremely good way of measuring performance. In addition, the BSC/strategy map helps in monitoring and building departmental mission and goals and the authors recommend wider use.

Notes

* More details about the methods can be obtained from the authors.

Additional information

Notes on contributors

Antonella Cugini

Antonella Cugini is an associate professor in the School of Economics and Management of the University of Padova, Italy.

Giovanna Michelon

Giovanna Michelon is an assistant professor in the School of Economics and Management of the University of Padova, Italy.

Silvia Pilonato

Silvia Pilonato is an assistant professor in the School of Education of the University of Padova, Italy.