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Non-Theme Articles

Implementing Lean Six Sigma in healthcare: issues from Italy

Pages 361-368 | Published online: 01 Jul 2013
 

Abstract

Lean Six Sigma is a method for strategic process improvement that aims to improve operational uniformity and quality, and reduce variations and waste. Lean thinking and Six Sigma have traditionally been applied to manufacturing. This paper examines ways of using Lean Six Sigma in healthcare organizations. The authors discuss the implications of their research for practitioners (managers and physicians) and present an agenda for future research.

Additional information

Notes on contributors

Andrea Chiarini

Andrea Chiarini is a visiting professor at the University of Ferrara, Italy.

Enrico Bracci

Enrico Bracci is Senior Lecturer in Business Economics, University of Ferrara, Italy.

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