Abstract
Forced to compete with private and public sector providers, charities experience tensions as the quest for a more commercially-oriented position may conflict with their social imperative. Little attention has been given to understanding the experiences of local charities as service providers. This paper captures the reactions of those working on the charity front line.
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Notes on contributors
Russell Glennon
Russell Glennon is a Senior Research Fellow at Nottingham Trent University, UK.
Claire Hannibal
Claire Hannibal is Professor of Operations Management at the University of Wolverhampton, UK.
Joanne Meehan
Joanne Meehan is Senior Lecturer in Strategic Purchasing at the University of Liverpool Management School, UK.