PPPs in health and social services: a performance measurement perspective

Abstract

This paper addresses the question of public accountability in the context of public–private partnerships (PPPs) by unpacking the principles behind performance measurement systems for service-focused PPPs. The authors present a contingent-based approach to add to our understanding of PPPs and propose a performance measurement framework based on four dimensions and a set of key performance measures. The model described in the paper supplies a baseline on which public decision-makers can develop customized performance indicators.

Keywords:

• Healthcare
• Italy
• performance measurement
• PPPs

Additional information

Notes on contributors

Giulia Cappellaro

Giulia Cappellaro is an Assistant Professor, Department of Policy Analysis and Public Management, Bocconi University, and a Contracted Research Fellow in the Centre for Research on Health and Social Care Management, Bocconi University, Italy.

Alberto Ricci

Alberto Ricci is a Contracted Research Fellow in the Centre for Research on Health and Social Care Management, Bocconi University, Italy.