Moving the governance of shared service centres (SSCs) forward: juxtaposing agency theory and stewardship theory

Abstract

SSCs are popular arrangements for the delivery of support services. However, no-one has systematically analysed how conventional ideas on how to govern SSCs have been introduced in governments. This paper explores the governance of SSCs by juxtaposing agency and stewardship governance prescriptions, and by relating them to empirical examples. More research is needed on the conditions under which different governance methods work.

Keywords:

• Agency theory
• governance
• shared service centres
• stewardship theory

Additional information

Notes on contributors

Jan Boon

Jan Boon is a Postdoctoral Researcher at the Department of Political Science, University of Antwerp, Belgium.