The use of quality costing to trigger process improvement in an automotive company

After the importance of quality costs was realized, and the difficulties that accompany their identification and measurement, several attempts have been made to give directions to people who want to reduce their quality costs. A well-known and widely used model is the BS6143 Part 2 model. This model has been used for many years, though it has some weak points. Also, process analysis has been used for process improvement. This paper presents how the implementation of the BS6143 Part 2 model facilitated the process analysis and improvement. Also, the implementation of the proposed approach in an automotive company is presented.