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The International Journal of Human Resource Management Volume 16, 2005 - Issue 11
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Original Articles

Strategic flexibility as a moderator of the relationship between commitment to employees and performance in service firms

Vicente Roca-Puig Universitat Jaume I, Facultad de Ciencias Jurídicas y Económicas, Departamento de Admistración de Empresas y Marketing, 12071, Castellón, Spain Phone: +964-728534 E-mail: [email protected]Correspondence[email protected]
,
Inmaculada Beltrán-Martín Universitat Jaume I, Facultad de Ciencias Jurídicas y Económicas, Departamento de Admistración de Empresas y Marketing, 12071, Castellón, Spain Phone: +964-728534 E-mail: [email protected]
,
Ana B. Escrig-Tena Universitat Jaume I, Facultad de Ciencias Jurídicas y Económicas, Departamento de Admistración de Empresas y Marketing, 12071, Castellón, Spain Phone: +964-728534 E-mail: [email protected]
&
Juan C. Bou-Llusar Universitat Jaume I, Facultad de Ciencias Jurídicas y Económicas, Departamento de Admistración de Empresas y Marketing, 12071, Castellón, Spain Phone: +964-728534 E-mail: [email protected]
Pages 2075-2093 | Published online: 17 Feb 2007
 
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Abstract

This paper examines the fit between organizational commitment to employees (OCE) and strategic flexibility. The complementariness between these two factors originates from the fact that the effect of OCE on a firm's performance depends on the type of strategic flexibility. We argue that the greater the degree of strategic flexibility, the greater the positive effect of OCE on organizational performance. Using data from a random sample of 230 service firms, the empirical results partially support this hypothesis.

Acknowledgement

Work Supported by the Bancaixa Foundation (Grant P1.1A2002–06) and by the Generalitat Velenciana (Ref. GV05/125; CTIDIB/2002/313).

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