Contribution to social exchange in public organizations: examining how support, trust, satisfaction, commitment and work outcomes are related

Abstract

The intent of the research was to examine the relationships between support, trust, satisfaction, commitment and work outcomes. The framework of social exchange theory was used as a guide. The research described in this study replicates in the public sector (N = 704) and previous findings obtained in a study conducted in the private sector. Consistent with the study in private sector, support is related to intention to leave and helping behavior to trust and satisfaction. Results are discussed.

Keywords::

• public employees
• social exchange
• support
• trust
• work outcomes

Notes

^1. Reproduced with the permission of the government of Quebec.