How Quality Management models influence company results–Conclusions of an empirical study based on the Delphi method

Abstract

In this article, the authors analyse the influence on companies' performance of the two most important models for Quality Management practice popularized in Europe in recent years–the ISO 9000 and the EFQM models–based on a qualitative survey carried out using the Delphi method. The results of this survey were analysed and triangulated with the results of other surveys carried out previously, as well as with information gathered during several in-depth interviews of the experts that participated in the Delphi panel.

Keywords:

• ISO 9000
• EFQM
• Delphi
• quality management models
• Spain

Acknowledgement

This article was written as part of a research project entitled ‘Impact of Quality Management on Spanish Companies’ (SEC2003-06634) financed by the Ministry of Science and Technology within the aid programme for R + D projects.

Notes

1. We would like to take the opportunity to thank all the experts for their participation in the group and, especially, Euskalit for the assistance provided.