Switched on or switched off? A survey of mobile, computer and Internet use in a community mental health rehabilitation sample

Abstract

Background: UK society is undergoing a technological revolution, including meeting health needs through technology. Government policy is shifting towards a “digital by default” position. Studies have trialled health technology interventions for those experiencing psychosis and shown them to be useful.

Aims: To gauge levels of engagement with mobile phones (Internet-enabled or cell phone), computers and the Internet in the specific population of community mental health rehabilitation.

Method: Two surveys were conducted: with service-users on use/non-use of technologies, and interest in technology interventions and support; and with placements on facilities and support available to service-users.

Results: Levels of engagement in this population were substantially less than those recorded in the general UK and other clinical populations: 40.2% regularly use mobiles, 17.5% computers, and 14.4% the Internet. Users of all three technologies were significantly younger than non-users. Users of mobiles and computers were significantly more likely to live in lower support/higher independence placements. Of surveyed placements, 35.5% provide a communal computer and 38.7% IT skills sessions.

Conclusions: Community mental health rehabilitation service-users risk finding themselves excluded by a “digital divide”. Action is needed to ensure equal access to online opportunities, including healthcare innovations. Clinical and policy implications are discussed.

Keywords:

• digital divide
• Internet
• psychosis
• mental health rehabilitation
• mobile phone
• technology

Declaration on interest

No potential conflict of interest was reported by the authors.