The relationship between interactive kiosk design towards usage intention in the National Music Museum of Malaysia

ABSTRACT

This research aimed to propose a structural model of determinant factors to explain and predict the interactive kiosk adoption in the museum. To achieve this, we identified the determinant factors and examine the relationship between the identified determinant factors towards the usage intention. Based on the multi-level selection, the interactive kiosk in the National Music Museum of Malaysia was selected as a case study this explanatory research. A quantitative analysis using the Partial Least Square-Structural Equation Modelling procedure has been employed on 277 samples with two major assessments: outer and inner model assessments. Based on the empirical data evidence, this research proposed a structural model capable of explaining and predicting the interactive kiosk adoption in the museum. The research findings are significant to the museum authority, technology provider, or design practitioner to enhance interactive kiosk adoption in the future.

KEYWORDS:

• Design
• kiosk
• technology adoption
• museum
• TAM Model
• Usage Intention

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Mohd Nasiruddin Abdul Aziz

Mohd Nasiruddin Abdul Aziz is a Senior Lecturer in the Graphic Design and Digital Media department, College of Creative Arts at the Universiti Teknologi MARA, Perak branch in Malaysia. He received his Master of Visual Communication and New Media, and Doctor of Philosophy in Design and Built Environment from the Universiti Teknologi MARA. Nine years of teaching experience in private and public universities. He has been awarded with Diamond award, Gold awards, and Best of The Best awards in several participation in invention and innovation competitions at the national and international levels. His research and publication interests are focused on technology adoption, visual communication, user-interface design, packaging design and corporate identity. E-mail: [email protected]

Siti Norlizaiha Harun

Siti Norlizaiha Harun is currently lecturing at the Universiti Teknologi MARA (UiTM) and holding a position as Coordinator Programme for MSc Heritage and Conservation Management. She received a Ph.D. in Building Conservation from the Universiti Sains Malaysia, in 2005. In 2012, she has been appointed as Deputy Commissioner of Heritage at the Department of National Heritage Malaysia. During the service with National Heritage Department, she has initiated the development of Historic Building Conservation Guidelines which later been applied to conservation practice in Malaysia. She is a Registered Conservator and Professional Technologist. She has wide experience in historic building restoration project and heritage tourism study. She has published numerous researches in books and journals. In 2020, she has written a book ‘Pemuliharaan Bangunan Warisan’ published by Dewan Bahasa Pustaka. The book introductory the principles and the practice of conservation, which refers to Malaysia experience.

Mohd Khairi Baharom

Mohd Khairi Baharom is a Senior Lecturer at the College of Creative Arts, Universiti Teknologi MARA Perak Branch. Currently, he acts as a Coordinator of Program in the Ceramic Department. He completed his Doctor of Philosophy (PhD) in Fine Art (Sculpture) from Monash University, Melbourne, Australia, in 2014. His research interests lie in the area of studio projects concerning ceramic sculptures. He has served on AICAD Conference Committee since 2017 until today as the Head of Conference Programme. Now, he is active in his ceramic sculpture research that has collaborated with the international university research grant.

Norfadilah Kamaruddin

Norfadilah Kamaruddin is Associate Professor at the College of Creative Arts, University Teknologi MARA (UiTM) in Malaysia. She is also the Head of Steering Committee for Creative Visual Exchange Research Group (CREATe). She has gained a Doctor of Philosophy (PhD) in Interface Design from the Queensland University of Technology (QUT), Brisbane, Australia, in 2011. Currently, there are eight PhD students on going under her supervision and 3 was completed the study. Her research interest is in the area of Interface Design in Educational Technology and published more than 50 papers. She is currently involving in research project related to interface design principles for noncreative designers and interface design in museum studies.

Norshuhani Zamin

Norshuhani Zamin is currently an Assistant Professor at the College of Computing and Informatics, Saudi Electronic University, Riyadh, Saudi Arabia. She has more than 20 years of teaching experience in Computer Science and Information Technology (IT). She obtained her Ph.D. in IT from Universiti Teknologi PETRONAS (UTP) in 2014 and did a postdoctoral degree at Universiti Sains Islam Malaysia (USIM) in 2018. She has been serving UTP, USIM and UNIMY, Malaysia, before moving to Saudi Arabia. Her research interest is Artificial Intelligence. Machine Learning, Positive Computing and Internet of Things.