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ABSTRACT
A tourist organization’ green sustainability can be achieved not only through its employees’ environmental activities but also through their green recovery behavior performed to resolve or recover environmentally–unfriendly actions in their tourist services. The primary aim of our research is to investigate the role of green human resource (HR) practices (training, empowerment and rewarding for pro-environmental behaviors) in fostering employees’ green recovery performance. Participants recruited for this study comprised frontline employees and their supervisors from tour companies based in Ho Chi Minh City, Vietnam. The research results provided support for the mediation role of employee environmental commitment for the positive effects of green HR practices on employee's green recovery performance. Moreover, serving culture was found to play a moderating role to strengthen the impacts of green HR practices on employee environmental commitment as well as for the effect of employee environment commitment on their green recovery performance.
Acknowledgments
The author thanks Professor Graham Miller, University of Surrey, and anonymous reviewers of Journal of Sustainable Tourism for their helpful comments and suggestions.
Disclosure statement
The author declares that they have no conflict of interest.
Additional information
Notes on contributors
Trong Tuan Luu
Luu Trong Tuan is currently a senior lecturer at Swinburne Business School, Swinburne University of Technology, Hawthorn, Australia. He received his medical doctor degree from University of Medicine, Ho Chi Minh City, Vietnam; master's degree from Victoria University, Australia; and PhD degree in management from Asian Institute of Technology (AIT), Thailand. His research interests include organizational behavior, human resouce management and healthcare management in both private and public sectors. He has published in numerous journals such as Journal of Business Ethics, Public Management Review, Personnel Review, Group & Organization Management, Knowledge Management Research & Practice, Management Decision, Journal of Organizational Change Management, Leadership & Organization Development Journal, Journal of Sustainable Tourism, International Journal of Contemporary Hospitality Management, Journal of Business and Industrial Marketing, Journal of Strategic Marketing and Marketing Intelligence & Planning.