Impact of green atmospherics on guest and employee well-being response, place dependence, and behavior in the luxury hotel sector

Abstract

This study aimed to unearth the attributes of green indoor atmospherics and uncovered their influence on guests’ and employees’ mental well-being and intention generation process by considering the impact of occupant types (hotel guest and hotel employees) in luxury hotels. Mixed methods were used to achieve this research goal. The qualitative procedure explored seven vital attributes of green indoor atmospherics that both hotel guests and employees perceive as being critical. The attributes were categorized into green ambient conditions, green items, and green spaces/areas. Our quantitative process revealed that performance of these green indoor atmospherics is essential in generating mental well-being, place dependence, and behavioral intentions among guests and employees, and that mental well-being and place dependence maximized the effect of its predictors on intentions. In addition, the strength of the green ambient conditions, mental well-being, and intention relationships significantly differed across occupant types. Research value and originality are discussed.

Keywords:

• Green indoor atmospherics
• green ambient conditions
• green items
• green spaces/areas
• mental well-being
• place dependence

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

Heesup Han

Heesup Han is a Professor in the College of Hospitality and Tourism Management at Sejong University, Korea. His research interests include cruise, airline, medical tourism, green hotel, and hospitality and tourism marketing. His papers have been selected as the most downloaded and read articles in many top-tier hospitality and tourism journals. Heesup Han is a 2019 highly cited researcher (HCR) of the world in social science (identified by the Web of Science Group).

Jin-Soo Lee

Jin-Soo Lee is an associate professor affiliated with the same institution of the first author. His research interests are related to convention, exhibition, and special events.

Bonhak Koo

Bonhak Koo is a Ph.D. Candidate in the School of Hospitality and Tourism Management at Oklahoma State University. His research interests include hotel and restaurant marketing, human resources, front desk operation, and F&B management.