摘要
不同主管扮演著不同的管理角色,使用不同的傳統媒體,這些差異皆可能預測主管資訊系統(EIS,Executive Information System)的使用。本論文的主要目的便在探討管理角色、傳統媒體使用狀況、以及EIS使用間的關聯性。本研究以問卷調查方式進行,以139位專案經理為研究樣本。研究結果發現,目前EIS只能直接滿足決策角色的需求,并不能直接滿足管理者資訊角色與人際角色扮演之需求。另一方面,目前主管在傳統媒體的使用上,仍以與「會議」相關的媒體為主,書面媒體也以「記錄文件」為主,而目前的EIS則提供以「資料」為主的個人資訊,并不能充分滿足傳統媒體的工呢個需求。因此,本研究建議,國內EIS的發展,不應該再只著重於資料庫的管理,更應該朝向「主管支援系統」(ESS),「主管群體會議支援系統」(EGSS),與「主管文件管理系統」(EDMS)的方向發展,方能充分滿足各種管理角色的需求,增加系統成功的幾率。
Abstract
Executives manage with playing different managerial roles and using different media. Those differences may further predict the usage of EIS (Executive Information Systems). This study explores the relationships between managerial roles, media usage, and EIS usage. Surveying 139 project leaders, thi: paper reveals that the current EIS only fulfill the requirements of the decision role. Informational and interpersonal roles use more traditional oral and written media. In addition, the most useful media are meeting related document such as meeting records, memos, e.t.c. However, current services that the EIS mainly provide are data-centric rather than document-centric. As a result, the findings suggest the EIS should be developed as executive support systems (ESS), executive group support system (EGSS), and executive document management systems (EDMS) to fulfill the requirements of tree managerial roles and then make a successful EIS.
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