New technology and nurses

Abstract

This paper contributes to research into the interconnections between the new digital technologies, the work of nurses and their professionalisation, particularly in relation to theoretical debates about technology and the shaping of skill sets and work processes associated with patient care. The research was conducted in five acute care hospitals, across two Australian states, with qualitative interviews of 125 nurses to explore nurses’ experience of digital clinical technology and information technology (IT). Differentiating between clinical and information technologies and the specific contexts within which they were employed (high/low dependency wards; teaching/non-teaching hospitals) revealed the complexities and variability of the relationship between nurses and new technologies. In high dependency (HD) wards (for example, intensive care units – ICUs), the use of highly sophisticated clinical technologies has made nurses’ work easier and quicker, yet has not led to deskilling because it requires considerable interpretative capacity based on nurses knowledge and experience of patient pathology and treatment. As a result, nurses’ sense of autonomy is enhanced. In lower dependency wards, however, the use of less sophisticated clinical technology did not enhance their sense of autonomy, although it did make their work quicker and easier. The use of this freed-up time, in the context of increasing patient flow rates, in these wards was diverted to processing more patients and to using computers, rather than on direct patient care. The introduction of new IT systems, without any consultation with nurses as end-users, has resulted in both increased nursing workloads and a shift to less direct patient interaction.

Keywords:

• clinical technologies
• IT
• nursing skills
• patient care
• work intensification

Additional information

Notes on contributors

Richard Gough

Dr Richard Gough is a senior lecturer at the College of Business, Victoria University, Melbourne, Victoria, Australia. His research interests include the areas of the sociology of labour markets, contemporary employment models, life transitions of employees and the welfare state, sustainable workplace change, quality of work and innovative work systems in the health sector, the future of unionism and workplace bargaining.

Ruth Ballardie

Dr Ruth Ballardie is a post-doctoral research fellow at the Victoria University, Melbourne, Victoria, Australia. Her research interests include sociology of work process changes; labour process and work, gender and moral identities; the political economies of work, organisation and institutions in healthcare and local government.

Pat Brewer

Dr Pat Brewer was the Program Management for the Public Sector Management Program associated with Victoria University, Melbourne, Australia.