Abstract
Background: Skype technology was implemented by the Australian Maternal Early Childhood Sustained Home-visiting (MECSH) Support Service as a tool for the remote provision of clinical supervision for clinicians working in the MECSH program in Seoul, South Korea.
Objectives: To gain a better understanding of the processes underpinning sustainable delivery of remote clinical supervision using digital technologies.
Design: A phenomenographical study.
Methods: Recorded notes and reflections on each supervision session, noting exemplars and characteristics of the experience were read and re-read to derive the characterizations of the experience.
Results: The experience has provided learnings in three domains: (1) the processes in using Skype; (2) supervisory processes; and (3) language translation, including managing clarity of, and time for translation.
Conclusion: Skype has potential for use in remote provision of clinical supervision, including where translation is required. Further research evaluating the benefit of telesupervision from supervisor and supervisee perspectives is necessary to determine if it is a sustainable process.
Acknowledgements
Thank you to our partners the City of Seoul government and Seoul National University for entrusting the MECSH Support Service with delivering such important work and your willingness to share. To the nurses, social care practitioners and the Seoul MECSH leadership team thank you for your enthusiasm, being receptive to the process; and your commitment to children and their families.
Competing interests
The authors declare no competing interests. The MECSH® programme is a registered trademark of UNSW Australia and from 2016 for the duration of 5 years is being sublicensed to Western Sydney University.