The Act of Listening Well: Improving Communication Skills through Bibliotherapy

ABSTRACT

Health professions education programs have the ability to educate future healthcare professionals on the technical aspects of medicine and physical function, yet it is difficult to provide students with the skills to effectively communicate with patients. Communication is a critical competency for all healthcare professionals, and it is well-documented that patient-provider communication is an important factor in affecting patient views and care outcomes. In this essay, a program of bibliotherapy, or reading therapy, is explored as a means to teach health professions students to effectively and compassionately communicate with patients. The experience of serving as a bibliotherapist enables students to create bonds that increase empathy and understanding of patient perspectives.