Social Support Expectations of Managers and Employees from Croatia, Thailand, and the United States Amid COVID-19: An Organizational Support Theory Perspective

ABSTRACT

Social support can help buffer against stressors and build employees’ resilience. However, workers of different cultures may vary in their expectation of support. Drawing on organizational support theory (OST), this qualitative study explored the types of support managers and employees (n = 668) from Croatia, Thailand, and the United States expected from each other amid COVID-19. A cluster analysis showed US workers expected more understanding and transparent communication from their supervisors while Thai workers desired stronger leadership and more protective gear. US supervisors expected employees to proactively ask for help while Thai supervisors encouraged their employees to adapt to change. Both Croatian supervisors and employees expected each other to maintain business as usual. Overall, the results resonate with previous OST research that expectations of support vary by cultures and highlight how leaders across countries can enhance the efficacy of social support and promote both supervisors’ and subordinates’ well-being during future crises.

KEYWORDS:

• COVID-19
• cross-cultural communication
• employee expectations
• manager expectations
• social support

Disclosure statement

No potential conflict of interest was reported by the authors.