An Approach to Quantify the Factors That Affect Performance Measurement System Implementation

Abstract

Although there have been many important academic advancements in the area of performance measurement systems, many practitioners and researchers still report encountering significant challenges during practical applications. This has led to the development of research to identify factors that affect the success of performance measurement systems. Previous studies attempt to identify and evaluate these factors, but there is little evidence of the inter-relationships and overall effects of various factors on the successful implementation of performance measurement systems. This article describes an exploratory study that applies an existing approach, originally proposed to design performance measurement systems, to investigate the effectiveness of the approach in quantifying the systemic effects of success factors on the implementation of a performance measurement system. The results of this study suggest that applying this approach provides quantitative assessments of the systemic effects of the success factors, which can be used to design more robust implementation strategies.

Keywords:

• Analytic Network Process
• Cognitive Mapping
• Implementation, Performance Measurement Systems
• Performance Measurement Systems
• Success Factors

EMJ Focus Areas:

•  Continuous Improvement, Organizational and Performance Assessment, Organization and Work System Design, Organization Development and Change

Additional information

Notes on contributors

Heather Keathley-Herring

Heather Keathley-Herring, PhD is an Assistant Professor in the Department of Industrial Engineering & Management Systems at the University of Central Florida. She completed a dual doctoral degree in Industrial and Systems Engineering from Virginia Tech and Social and Military Sciences from the Royal Military Academy of Belgium. Her research focuses on engineering management and management systems with particular interests in organizational transformation and improvement.