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Research Article

A Novel Quality Function Deployment Based Integrated Framework for Improving Supply Chain Sustainability

Pages 285-298 | Published online: 26 Jul 2022
 

Abstract

Sustainable supply chain management (SSCM) plays an important role in the success of the company’s sustainability progress. Industrial management faces difficulty designing a resilient, sustainable supply chain (SSC) with emerging new needs. Hence, the industrial management needs to integrate the customers’ requirements (CRs) in designing the SSC as customer satisfaction plays an important role in the success. Knowing the CRs, the industries may figure out the technical requirements (TRs) that may enhance the industries’ technical capability. This study proposes an integrated approach to help design a resilient SSC by considering both CRs and TRs. The integrated approach consists of the fuzzy Delphi method (FDM), fuzzy analytical hierarchy process (FAHP), fuzzy measuring attractiveness by a categorically based evaluation technique (FMACBETH), and quality function deployment (QFD). The results obtained with FAHP and FMACBETH are incorporated into QFD to identify needed TRs. A case study is conducted to verify the integrated approach. Reduced carbon footprint, affordable cost, and on-time delivery are the three important CRs: financial strategy, green supply chain management, and government assistance are the three critical TRs. Based on the outcomes, the study suggests some implications that assist industrial management in improving sustainable supply chain management practices.

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Disclosure statement

No potential conflict of interest was reported by the author(s).

Supplementary Material

Supplemental data for this article can be accessed online at https://doi.org/10.1080/10429247.2022.2097575

Additional information

Notes on contributors

Koppiahraj Karuppiah

Dr. Koppiahraj Karuppiah, holds a Ph.D degree in Mechanical Engineering from Kalasalingam Academy of Research and Education. His research interest includes ergonomics, sustainable supply chain management, sustainable manufacturing practices and circular economy. His research appears in the Journal of Cleaner Production, Symmetry, International Journal of Occupational Safety and Ergonomics, Sustainable production and consumption, International Journal of Logistics Research and Applications, Annals of Operations Research, Sustainability, International Journal of Sustainable Engineering, Kybernetes, and so on.

Bathrinath Sankaranarayanan

Dr. Bathrinath Sankaranarayanan is an Associate Professor in the Department of Mechanical Engineering, Kalasalingam Academy of Research and Education, Krishnankoil, Tamilnadu, India. His current area of research includes Industry 4.0, Supply Chain Management, Circular Economy, Risk Assessment, multi-criteria decision making. He has obtained his Post-Doctoral Fellowship in University of Southern Denmark, Odense, Denmark. He has published 30 papers in journal of national/international repute and presented number of papers in various conferences/symposia in India and abroad.

Syed Mithun Ali

Dr. Syed Mithun Ali is a Professor in the Department of Industrial and Production Engineering in Bangladesh University of Engineering and Technology. He holds a Ph.D majoring in supply chain risk management from Nagoya Institute of Technology, Japan. His research appears in Journal of Cleaner Production, Computer and Industrial Engineering, Sustainable Production and Consumption, and so on. His research interests include logistics, supply chain management, supply chain risk and resilience management.

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