Macroergonomics and Information Systems Development

Abstract

Implementation of information systems (IS) in organizations have been a constant challenge. Many organizations still approach IS implementation as a panacea. Lessons learned from the introduction of computer terminals in the late 1970s to enterprise systems in the late 1990s have not been applied consistently. This article makes the case for using macroergonomics in the development and implementation of information systems. It stresses that macroergonomics may increase the likelihood of IS implementation success.

Notes

¹Information system and information technology are two different concepts. Information technology refers to the hardware and software technologies prevalent in today's businesses. Information system is a broader term that encompasses information technology, people, and data/information.