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Abstract
User psychology is a human–technology interaction research approach that uses psychological concepts, theories, and findings to structure problems of human–technology interaction. As the notion of user experience has become central in human–technology interaction research and in product development, it is necessary to investigate the user psychology of user experience. This analysis of emotional human–technology interaction is based on the psychological theory of basic emotions. Three studies, two laboratory experiments, and one field study are used to investigate the basic emotions and the emotional mind involved in user experience. The first and second experiments study the measurement of subjective emotional experiences during novel human–technology interaction scenarios in a laboratory setting. The third study explores these aspects in a real-world environment. As a result of these experiments, a bipolar competence–frustration model is proposed, which can be used to understand the emotional aspects of user experience.
Additional information
Notes on contributors
Pertti Saariluoma
Pertti Saariluoma is Professor of Cognitive science in Jyväskylä University. He has made his Ph.D. in the University of Turku 1984. He has studied and visited in Oxford, Carnegie-Mellon and Cambridge Universities as well as in IIASA. He is a specialist in applying psychology to HTI-problems.
Jussi P. P. Jokinen
Jussi P. P. Jokinen is a doctoral student in the Department of Computer Science and Information Systems at University of Jyväskylä. He works in the UXUS research programme, which aims to refine user experience focused research and the design process in Finnish metal and engineering cluster.