An Arabic Translation of the Computer System Usability Questionnaire (CSUQ) with Psychometric Evaluation Using Kuwait University Portal

ABSTRACT

Computer System Usability Questionnaire (CSUQ) is one of the popular standardized usability tools that measures perceived user satisfaction of a system. This research aims to translate CSUQ to the Arabic language in hope that it would be used as a standard usability measuring tool on native Arabic speakers. The process of the translation followed a rigorous step by step approach. The result of the translation – the Arabic-Computer System Usability Questionnaire (A-CSUQ-19 and A-CSUQ-16) – is then applied on an information system used by Kuwait University students. A psychometric evaluation was performed to measure the reliability and validity of A-CSUQ. The results yielded an acceptable level of reliability with overall Cronbach’s Alpha for the 19-item and 16-item versions at 0.97 and 0.964, respectively. As for construct validity and face validity, the results obtained were highly satisfactory.

Acknowledgments

The authors would like to thank the following for their participation in the translation of the questionnaire (1) English Learning Unit – College of Business Administration, Kuwait University faculty: Saud Alabdullah, Ali Alyousifi, Albatol Algharaballi, Fatima Alhilal, and Reem Alterkait as well as the (2) Department of English Language and Literature, College of Arts, Kuwait University for their back-translation Khalid Albahri, Shamlan Alqenaei, Musa Qasem, Lamees Al-Bustan, and Khalid Hadeed. A big thanks goes to the Master Program students in Translated Texts: Criticism and Analysis class, Fall 2017, and Students from A Special Topic in Translation class Spring 2018 for participating in both the forward and back-translation. The authors would also like to thank Dr. Fatima Al-Rajhi and Mr. Ismaiel Ashkanani for reviewing the produced Arabic translation.

Additional information

Notes on contributors

Abeer A. Al-Hassan

Abeer A. Al-Hassan is an Assistant Professor at the Information Systems and Operations Management Department, College of Business Administration, Kuwait University. Dr. Al-Hassan received her Ph.D. in Information Systems from George Mason University, the Volgenau School of Engineering. Among her areas of interest are Technical Entrepreneurship, Quality Assurance, Data Mining, and System Usability.

Bareeq AlGhannam

Bareeq AlGhannam is an Associate Professor in the Computer Science and Information Systems Department, College of Business Studies, the Public Authority for Applied Education and Training in Kuwait. Her Ph.D. in Software Engineering focused on the realm of Stakeholder Collaboration. Currently, she is conducting various research in Systems Usability Evaluation.

Mohammad Bin Naser

Mohammad Bin Naser is an Assistant Professor in the Department of English Language and Literature, Kuwait University. His Ph.D. in Translation Studies (Arabic-English) was from Durham University, UK in 2010. His teaching and research interests are in the area of translation studies, phraseology, lexicography, and the documentation of Kuwaiti Arabic.

Haneen Alabdulrazzaq

Haneen Alabdulrazzaq is an Assistant Professor in the Computer Science and Information Systems Department, College of Business Studies, the Public Authority for Applied Education and Training. She received a Ph.D. in Computer Science and Software Engineering from Auburn University, Her research interests include secure software development, and software engineering.