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Original Paper

Influence of Trust, Perceived Value, and Attitude on Customers’ Repurchase Intention for E-Grocery

ORCID Icon, ORCID Icon & ORCID Icon
Pages 157-171 | Published online: 05 May 2021
 

ABSTRACT

E-grocery users are increasing due to the coronavirus 2019 pandemic. In the first quarter of 2020, the e-grocery business saw a 20% increase in users from before the pandemic. This study, therefore, aims to determine the factors that influence users’ repurchase intentions (RIs) for electronic store (e-grocery) applications. The research results were processed from 427 valid respondents. The data is then analyzed using the Covariance Based Structural Equation Modeling method with the help of AMOS 24 software. The results of data processing and data analysis show that factors that influence users’ RIs for e-grocery applications are trust to e-grocery, perceived value, and attitude. This research can guide e-grocery providers on the development of their applications’ features and services.

Acknowledgments

We want to convey our gratitude to the Kementerian Riset Dan Teknologi/Badan Riset dan Inovasi Nasional for the Grant Hibah Penelitian Dasar Unggulan Perguruan Tinggi Number NKB-078/UN2.RST/HKP.05.00/2021.

Competing interests

The authors declare that they have no competing interests.

Ethical approval

The ethical approval is not required for our study.

Potential conflicts of interest

The authors declare that they have no potential conflicts of interest.

Additional information

Funding

This work was supported by the Kementerian Riset Dan Teknologi/Badan Riset dan Inovasi Nasional [Hibah Penelitian Dasar Unggulan Perguruan Tinggi Grant No NKB-078/UN2.RST/HKP.05.00/2021].

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