Things we (don’t) want to hear: Exploring responses to group-based feedback

Abstract

We review a programme of research on responses to group-based feedback—specifically, on how the source, content, and context of feedback intersect to produce individual willingness to accept both criticism and praise and to change one’s actions accordingly. We first explore the conditions under which group-directed criticism is most effective in terms of stimulating willingness to amend group practices. This is followed by the investigation of the effectiveness of different types of group-based praise, and an analysis of the identity-verifying properties of positive feedback. Finally, we consider the effects of feedback delivered simultaneously at group and individual levels, and explore the reciprocal implications of feedback content for source categorisation. Throughout, we focus on the role of identity concerns and group image management in responses to feedback. We discuss how this approach fits with other areas of literature, including research on self-verification and strategic behaviour in intergroup contexts.

Keywords:

• Group-based feedback
• Criticism
• Praise
• Identity concerns
• Image management