Investigating students’ satisfaction in online learning: the role of students’ interaction and engagement in universities

ABSTRACT

The study aims to examine the role of course evaluation and digital platforms in students’ online learning and satisfaction. The target population was students from public and private educational institutes in Pakistan. Data were gathered through an e-questionnaire and 652 responses were analysed using the partial least squares structural equation modelling (PLS-SEM). Resultantly, online learning significantly influenced students’ satisfaction while interaction demonstrated students’ positive engagement. Furthermore, the study highlighted the course evaluation and digital platforms in creating an eco-friendly environment that enhances satisfaction. The study extends online learning by incorporating predictors, such as course evaluation and digital platforms to operate higher educational institutes efficiently. The study is unique due to technology use in students’ e-learning that ultimately forms satisfaction.

KEYWORDS:

• Online learning
• interaction in online learning
• student engagement
• student satisfaction
• course evaluation
• digital platform

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Hummaira Qudsia Yousaf

Dr. Hummaira Qudsia Yousaf is an associate professor at Superior University. She is an Assistant Director of ETTP (Entrepreneurship Teaching and Training Programme), a dedicated unit within Superior that inspires change through learning, doing, and acting entrepreneurship among faculty and students. She participated in the “Global Symposium for Entrepreneurship Educators” from Babson University Dubai campus. She also got a scholarship from Executive Education Babson University, USA, and completed the short course “Innovation and Growth Post crises”. She is also the Founder of “Her Karobaar”. Her Karobaar is designed to provide a platform for women to enable and empower them so that they can increase their presence in the business workforce, and self-owned businesses with the help of trainers for education, mentors to identify the right path, investment, and funding opportunities for growth and globalisation for global network access

Sumaira Rehman

Dr. Sumaira Rehman is a professor at the Superior University, Pakistan. Her research interests are in women’s work-life balance, women’s entrepreneurship, and management, especially in Pakistan. She has a strong belief that quality education will bring a positive economic and social change in Pakistan and therefore stepped into academia to play her part in building the future force; for the upcoming generation. She is a supporter of women's empowerment by choice, an illustrious academician by profession, and a visionary figure. She designed and implemented the entrepreneurial revolution programme at Superior University and is currently a part of CMACED which is an entrepreneurial revolution with an innovative and distinctive approach towards developing and strengthening the university-based entrepreneurial ecosystem. Over time its social and economic impact increased exponentially.

Muneeb Ahmed

Mr. Muneeb Ahmed is an altruistic evangelist, a noteworthy leader, an incredible trainer, a coach, a system developer, an astounding human resource strategist, and a venture creationist. Mr. Muneeb Ahmed, Deputy Director of CMACED (Chaudhary Muhammad Akram Centre for Entrepreneurship Development) carries with an array of more than 10 years of professional experience which ranges from human resource expert to entrepreneurial leader. He is the country partner of Pakistan for Venture Cup Denmark. He has delivered multiple coaching and training sessions on various soft skills. He is an international Certified Design Thinking Coach. He represented CMACED Superior University in multiple international countries including delivering a training session to more than 25 + Nationalities on Innovation and Entrepreneurship at Berlin Institute of Business & Innovation in Germany. He is the co-partner of Fiji’s Grill for the past 2 years. Trained about 2000 + people on Emotional Intelligence & Entrepreneurial mindset. He was also the part of founding team member as an HR Business partner of National TV NEO TV & Local TV Lahore Rung.

Sidra Munawar

Miss Sidra Munawar is a research associate at Superior University, Lahore. Some of her relevant research is in the area of human resource management, entrepreneurship, intrapreneurship, and the educational sector. She is an incredible researcher conducting research on paper writing by collecting, analyzing, interpreting, and presenting data on different models. She truly enjoys bringing new research from multiple platforms that captivate the theme of Chaudhry Muhammad Akram Center for Entrepreneurship Development. She also ensures the publication of research papers and assists everybody who needs any help on researching methods.