Exploring the Effects of Anticounterfeiting Strategies on Customer Values and Loyalty

Abstract

Product counterfeiting, a serious problem throughout the world, is particularly challenging for luxury brands, which often have simple designs and a value that depends largely on buyers' perceptions. This study incorporates the concept of customer value into an investigation of the anticounterfeiting strategies. Both hedonic and utilitarian values positively influence customer loyalty toward luxury brands. As a means to strengthen customer values, legal and product strategies positively influence customers' hedonic value, whereas communication and product strategies positively influence their utilitarian value. The managerial implications of these findings and directions for further research are discussed.

Keywords:

• counterfeiting
• customer loyalty
• luxury brands
• product management
• utilitarian value
• hedonic value