Dynamic Capabilities and Performance of Meeting Planners

ABSTRACT

As a new strategic management approach, dynamic capabilities theory leads meeting planners to adapt to rapidly changing environments in order to generate better performance and gain competitive advantages in the industry. Previous studies in management focused on dynamic capabilities of organizations, but this present study focuses on dynamic capabilities of individual meeting planners. The purpose of this present study is to determine key abilities that lead to dynamic capabilities of meeting planners, and to examine the relationship between the dynamic capabilities and job performance of meeting planners. Findings confirmed that resource reconfigurability and knowledge management were key abilities in dynamic capability, which directly impact job performance. This present study offers insight into how competitive advantage of meeting planners is achieved. Implications of the findings for theory and future research are discussed.

Keywords:

• Dynamic capabilities theory
• knowledge management
• meeting planner
• performance
• resource reconfigurability