The Influence of Tourist Satisfaction on Tourism Expenditure in Emerging Urban Cultural Destinations

ABSTRACT

Satisfaction is an excellent predictor of tourist behavior, often used in marketing and destination management. This paper analyzes the extent to which tourist satisfaction influences tourism expenditure at the destination using a gamma regression model, based on the information obtained from 2967 surveys conducted in 14 emerging urban cultural destinations in Andalusia, Spain. The results obtained show that there is indeed a correlation between tourist satisfaction and tourism expenditure at the destination, and guide the implementation of specific policies by stakeholders in these destinations, in order to increase the economic impact generated by this activity.

KEYWORDS:

• Tourism expenditure
• tourist satisfaction
• emerging urban cultural destination
• destinations management
• Andalusia
• Spain

Additional information

Notes on contributors

Pablo Juan Cárdenas-García

Pablo Juan Cárdenas-García, PhD, is a Lecturer in the Department of Economics, University of Jaen, Campus Las Lagunillas, s/n Building D3-231, 23071, Spain (E-mail: [email protected]).

Juan Ignacio Pulido-Fernández

Juan Ignacio Pulido-Fernández, PhD, is Associate Professor, Department of Economics, University of Jaen, Campus Las Lagunillas, s/n Building D3-273, 23071, Spain (E-mail: [email protected]).

María de la Cruz Pulido-Fernández

María De La Cruz Pulido-Fernández, PhD, Laboratory of Analysis and Innovation in Tourism (LAInnTUR), University of Jaen, Campus Las Lagunillas, s/n Building D3-273, 23071, Spain (E-mail: [email protected]).