A toolkit for hotel environment management capability development

ABSTRACT

The environment management (EM) in hotels is increasingly expected by both consumers and regulatory bodies. The complexities of hotel EM practices require hotels to develop EM capabilities. However, the existing sustainability measurement tools focus on the measures of outcomes and benchmarking. The hotels need a practical guideline and tools to develop EM practices, and to monitor and identify weaknesses and problems. This study aims to provide actionable guidelines for EM capability development. A multi-case study is designed to achieve this goal. This research offers detailed insights into specific actions and strategies that hotels can employ to enhance their sustainability efforts.

KEYWORDS:

• Hotel environment management
• sustainability
• environment management capability
• environment management practices
• benchmarking
• hotels
• multi-case study
• ESG
• Hong Kong
• toolkit

Disclosure statement

No potential conflict of interest was reported by the authors.

Supplemental material

Supplemental data for this article can be accessed online at https://doi.org/10.1080/10548408.2024.2371905

Additional information

Funding

This work was supported by the [Public Policy Research (PPR) Fund of Chief Executive’s Policy Unit, Hong Kong SAR #1] under Grant [number: 2023.A6.220.23A]; [Research Seed Fund by ZJU-PolyU Joint Center #2] under Grant number [number: ZUPUC-2023-01HT].