Notes
Ms. Albrecht is Assistant Professor and Ms. Ropp is a doctoral student in the Department of Speech Communication, University of Washington, Seattle 98195. The illustrations which appear in the paper are based on an ongoing hospital study. The authors gratefully acknowledge the nurses and administrators responsible for supporting the research. The authors also thank Professors Michael Pacanowsky and John Stewart for their helpful comments on an earlier version of the paper, presented at the SCA/ICA Conference on Interpretive Approaches to the Study of Organizational Communication.