Users' perceptions of library effectiveness: A comparative users' evaluation of central libraries of AMU, BHU, ALU and BBRAU

Abstract

This study examines user perceptions regarding level of satisfaction with library collections, organization, facilities as well as traditional and IT enabled services. A questionnaire was administered to the faculty members, research scholars and students of the Aligarh Muslim University (AMU), Banaras Hindu University (BHU), Allahabad University (ALU) and Baba Bhim Rao Ambedkar (BBRAU). Overall, respondents indicated that library collections are adequate. In the case of newly centralized university libraries, users were dissatisfied with library collections, particularly at BBRAU, though they were satisfied with the existing infrastructure. Overall, satisfaction levels of users at old centralized universities are good.

Keywords:

• User satisfaction
• Library infrastructure
• Collection development
• Online Public Access Catalogue

Additional information

Notes on contributors

Abdul Mannan Khan

Dr. Abdul Mannan Khan is currently working as library in charge and course coordinator, integral university, Lucknow; He has published more than twenty articles AND RESEARCH PAPERS in different journals and conference proceedings. Dr. Khan has received B.L.I.Sc., M.L.I.Sc. and PhD degrees from Aligarh Muslim University, Aligarh. He secured positions in both courses and awarded “P.N. Kaula-Basheeruddin Medal”.