Investigating Knowledge Management Factors Affecting Chinese ICT Firms Performance: An Integrated KM Framework

Abstract

This article sets out to investigate the critical factors of Knowledge Management (KM) which are considered to have an impact on the performance of Chinese information and communication technology (ICT) firms. This study confirms that the cultural environment of an enterprise is central to its success in the context of China. It shows that a collaborated, trusted, and learning environment within ICT firms will have a positive impact on their KM performance.

Keywords:

• knowledge management (KM)
• ICT
• organizational culture
• organizational structure
• KM system (KMS)
• KM performance