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Abstract
This article describes the development of a business intelligence competency center at a multi-line insurance company in the Midwest. It outlines the organization’s problems which led to the creation of the business intelligence competency center and the steps taken to ensure a successful implementation. Through a change in culture and use of an intermediary between end users and the larger information technology area, a significant success was achieved for all involved. Resulting from this experience is a set of best practices for business intelligence competency center implementation that, if followed, can lead to success for any company.
Additional information
Notes on contributors
Kyle Foster
Kyle Foster is a Data Solution Consultant at 84.51 (formerly dunnhumbyUSA). He is responsible for the implementation of data strategy and relationships clients. Prior to joining dunnhumbyUSA, he worked as a consultant for Sogeti USA. Mr. Foster earned a Master of business administration with a concentration in business intelligence from Xavier University.
Gregory Smith
Gregory Smith is an associate professor of MIS in the Williams College of Business at Xavier University. His primary research areas are the application of artificial intelligence in predictive analytics and data mining. He has published in the International Journal of Business Intelligence Research, IJPR, and Advances in Business and Management Forecasting.
Thilini Ariyachandra
Thilini Ariyachandra is an associate professor of MIS at Williams College of Business at Xavier University. Her main research area is BI and data warehousing. She has published in Decision Support Systems, Information Systems Management, Business Intelligence Journal, and the DM Review.
Mark N. Frolick
Mark N. Frolick is a professor of MIS in the Williams College of Business at Xavier University and the holder of the Western and Southern Chair in Management Information Systems. He is considered to be a leading authority on business intelligence and has authored over 150 articles. His research has appeared in such prestigious journals as MIS Quarterly, Decision Sciences, Journal of Management Information Systems, Decision Support Systems, and Information and Management.