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ABSTRACT
This article examines the attitudes that can cause users to resist information system implementations using an established theory from social and cognitive psychology: the Elaboration Likelihood Model. It is argued that users who do not think deeply about systems represent a key blockage and that their attitudes are based largely on heuristics and peripheral influences. The results of a wide-ranging study are presented in which 28 heuristics and peripheral influences that commonly affect user attitudes are identified.
Additional information
Notes on contributors
Robert Hugh Campbell
Robert Hugh Campbell is a Senior Lecturer in Computing at the University of Bolton. Before joining the University he enjoyed a career as an IT practitioner holding a range of positions both in the United Kingdom and overseas. His current research interests are focused on the user acceptance of ISs.
Mark Grimshaw
Mark Grimshaw is the Obel Professor of Music at Aalborg University. He has published over 60 works across subjects as diverse as sound, virtuality, the Uncanny Valley, and IT systems, and also writes free, open source software for virtual research environments (WIKINDX). His last two books were an anthology on computer game audio published in 2011 and The Oxford Handbook of Virtuality for Oxford University Press (2014).